Pin Code doesnt work

Question

I´m starting my laptop und Im trying to log in into my Windows, but my pincode doesnt work, the same with password. I didn't change it. What schould I do? I cant use ma laptop

Answer 1

Hello,

Do you have the option to reset your PIN or Password from the Sign-in screen?

If you have multiple user profiles, make sure you are signed in to the correct profile first. Then,

Select the 'I forgot my PIN' or 'I forgot my Password' option on the sign-in screen and follow the prompts to reset it.

For reference, see

How to reset your PIN if you aren't signed in

Answer 2

Try these steps in order:

1. Restart the laptop.
   • On the sign-in screen, select Power > Restart.
   • If updates are available, use Update and restart.
   • A restart can clear temporary sign-in issues.
2. Check the internet connection from the lock screen.
   • Select Network on the lock screen.
   • If Wi‑Fi is weak, connect with Ethernet if possible.
   • In some cases, Windows sign-in can fail without an internet connection.
3. Use the reset options on the sign-in screen.
   • If the PIN fails, select I forgot my PIN.
   • If the password fails, use I forgot my password if shown.
4. If using a local account password, reset it from the sign-in screen.
   • Select the arrow next to the password field.
   • Select OK > Reset password.
   • Answer the security questions set for that account.
5. If the Microsoft account password is not accepted, recover the account.
   • Use Recover your account: Recover your account
   • Make sure the correct account domain and account name are being used.
6. Start in Safe Mode and sign in with the password.
   • On the sign-in screen, hold Shift and select Power > Restart.
   • Go to Troubleshoot > Advanced options > Startup Settings > Restart.
   • After restart, select 5 or press F5 for Safe Mode with Networking.
   • PIN and biometric sign-in are unavailable in Safe Mode, so use the password.
   • If sign-in works there, restart normally and try again.
7. If there is another account on the laptop, try that account.
   • On the sign-in screen, select another account from the lower-left corner.
   • After signing in, check for Windows updates.
8. If the PIN issue started after updates or system changes, create the PIN again.
   • If Windows prompts to create a PIN again, complete that setup.
   • If PIN creation fails, sign out, sign back in, and try again.

Important: Microsoft support cannot retrieve or bypass a lost or forgotten password. If password reset and account recovery do not work, use the sign-in helper or contact support through the official support flow.

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References:

• Troubleshoot Problems Signing In to Windows
• Windows Hello common issues and troubleshooting tips
• Change or reset your Microsoft account password in Windows
• My username and password have stopped working
• User Account Access in Windows