Subscription

Question

I paid for my subscription but it is showing as I do not have one? I paid on June 27/26 in the amount of $129.96

Answer 1

Please ensure that you are signed in with the same account used to purchase the subscription and verify that the payment appears in your billing history. If the subscription is still not showing as active, please contact Billing Support with your payment date (June 27, 2026) and amount ($129.96) so they can investigate and link the subscription to your account.

But use below recommendations too:

• Verify that you're signed in with the same account used to purchase the subscription.

Check your billing/order history to confirm the payment was successfully processed.

Sign out and sign back in, then refresh the application.

If the subscription is still missing, contact the product's Billing/Support team and provide the payment date (June 27, 2026) and amount ($129.96) for account verification.