bluetooth issues

Question

my internet service was down for a few days and now my bluetooth will not connect.

Answer 1

Is the internet now back on?

Can you share with me two screenshots please?

1. Go to Device Manager > Network Adapters, I would like to see what's listed.
2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

Answer 2

Try these Windows 11 steps in order:

1. Check the Bluetooth device itself.
   • Make sure it is turned on, charged, and within range of the PC.
   • Turn the Bluetooth device off, wait a few seconds, then turn it back on.
   • If it is sluggish or unresponsive, move it away from USB 3.0 devices because unshielded USB devices can interfere with Bluetooth.
2. Make sure Airplane mode is off.
   • Select the Network, Sound, or Battery icons on the right side of the taskbar.
   • Confirm Airplane mode is turned off.
3. Turn Bluetooth off and back on.
   • Go to Start > Settings > Bluetooth & devices.
   • Turn Bluetooth off, wait a few seconds, then turn it back on.
4. Remove the device and pair it again.
   • Go to Start > Settings > Bluetooth & devices > Devices.
   • Select More options for the device that will not connect.
   • Select Remove device > Yes.
   • Then pair the device again.
5. Change device discovery to Advanced.
   • Go to Start > Settings > Bluetooth & devices > Devices.
   • Under Device settings > Bluetooth devices discovery, choose Advanced.
   • This helps if the device is not showing up.
6. Run the Bluetooth troubleshooter.
   • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
   • Next to Bluetooth, select Run.
7. Update the Bluetooth driver.
   • Select Search on the taskbar, type Device Manager, and open it.
   • Expand Bluetooth.
   • Right-click the Bluetooth adapter and select Update driver > Search automatically for updated driver software.
   • Restart the PC if prompted.
8. If Bluetooth still disconnects or will not stay connected, check power-related causes.
   • Turn off Battery saver if it is enabled.
   • In Device Manager > Bluetooth > right-click the Bluetooth device > Properties > Power Management, clear Allow the computer to turn off this device to save power.
   • Open services.msc, find Bluetooth Support Service, right-click it, and select Restart.
9. If Windows does not find a newer driver, install the Bluetooth driver from the PC manufacturer’s support site.
   • This is especially useful when Windows is using a generic driver that does not work well with the hardware.

The internet outage itself would not normally be the Bluetooth cause, so this is more likely a Windows Bluetooth setting, service, or driver issue.

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References:

• Fix Bluetooth problems in Windows
• Bluetooth keeps disconnecting in Windows
• Bluetooth not working properly on Windows 11 - Microsoft Q&A I have a PC with Windows 11 and I'm having trouble with my bluetooth devices. All of them fail and keep connecting and disconnecting randomly. They used to work for a while, then randomly disconnect for a few seconds (sometimes even a minute or two) and then work again.