365 subscription not working (macOS)

Question

Karen P 0

Hello,

I have a Microsoft 365 subscription. I have access to Excel and Power Point, but not Word. It is saying my subscription for Word has expired.

Moderator note: thread updated with operating system (macOS)

Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T09:51:32.9566667+00:00

Which operating system do you have? Is it fully updated?
Karen P 0 Reputation points

2026-09-21T10:04:22.1733333+00:00

MacOS
Karen P 0 Reputation points

2026-09-21T10:09:37.6966667+00:00

MacOS. It does need to update
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T11:38:59.26+00:00

MacOS. It does need to update

Thanks for clarifying that you have macOS. I have now updated the thread info.

1 answer

Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T09:51:32.9566667+00:00

Which operating system do you have? Is it fully updated?
Karen P 0 Reputation points

2026-09-21T10:04:22.1733333+00:00

MacOS
Karen P 0 Reputation points

2026-09-21T10:09:37.6966667+00:00

MacOS. It does need to update
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T11:38:59.26+00:00

MacOS. It does need to update

Thanks for clarifying that you have macOS. I have now updated the thread info.

Answer 1

Stefan Blom 352.3K MVP Volunteer Moderator

Which version of macOS is your computer able to run? For the Microsoft Office installation to successfully activate, you'll need macOS 12 or later. See https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .

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