need help change

Question

I really need assistance transferring ownership of my Office Home & Business license. I accidentally signed in with the wrong account when activating the product key—that was a mistake. However, I urgently need to transfer ownership to the correct account; I have the purchase receipt, the product key, and the email confirmation. I really need help, as I cannot afford the financial loss associated with this account error.

Answer 1

Hello doan vinh huy

Thank you for reaching out and informed us about the issue with your subscription and I understand that you want to switch ownership to the other account

Unfortunately, according to Microsoft it is not possible to directly transfer a subscription from one account to another account, as Microsoft 365 subscriptions are typically tied to the account that purchased/registered the subscription. And with the limitation of my role as a forum moderator, I do not have access nor direct access to view the subscription information nor other users account, for further query I would advise reaching out to Microsoft Support directly for further insights since they might be able to help you with this request:

• Go to Contact Us - Microsoft Support 
• Select Microsoft 365
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

I hope this helps.