Microsoft account

Question

Current security info

Alternate email: p5*****@1av.today is not my email address. someone has hacked into my microsoft account.

Answer 1

Hi, I'm Bernard. I'm happy to help!

To confirm, can you still log in to your account, or not at all? If not, I recommend following the steps below to recover the account:

Method 1. Recover a Microsoft account by resetting the password:

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompts to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Answer 2

1. Start the hacked-account recovery flow with the Microsoft sign-in helper tool: Start. It asks for the account email address or phone number and can show self-help options or offer the chance to talk to an agent.
2. Before changing anything, run a full malware scan on the PC:
   • Open Windows Security.
   • Go to Virus and threat protection.
   • Select Scan options > Full scan > Scan now. This is important before changing the password.
3. After the scan, sign in and change the password. If sign-in fails, use the password reset option.
4. Review recent sign-in activity:
   • Go to the recent activity page and check for unfamiliar sign-ins.
   • If an activity was not recognized, select This wasn't me for unusual activity, or Secure your account for recent activity.
5. Check account settings that may have been changed:
   • Review connected accounts
   • Review forwarding
   • Review automatic replies
6. Add security information that is controlled, such as another email address or phone number that can receive verification codes. If prompted with "Let's protect your account" or "Help us secure your account", enter an alternate email address or phone number that can be accessed, receive the code, and select Verify.
7. If the attacker-added alternate email is receiving verification codes and access cannot be fully restored through self-service, use the support path from the recovery flow or contact support: I need to talk to a customer support agent.

Do not share the unfamiliar alternate email address publicly.

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References:

• How to recover a hacked or compromised Microsoft account
• Help protect your Outlook.com email account
• What happens if there's an unusual sign-in to your account
• Help us secure your account
• How to help keep your Microsoft account secure