Log into Teams

Question

Hi there!

im trying to log into my workplace teams chat. They give me some numbers on the app but there are no place to type in.

how can I handle this problem?

Answer 1

Dear 祐邦子 山本,

It sounds like Teams is showing a verification code during sign-in, but you don't see anywhere to enter it. To help narrow this down, could you please provide a bit more information?

• Are you signing in on a Windows PC, Mac, iPhone/iPad, or Android device?
• Is this a work or school account provided by your company?
• Where are the numbers being displayed: in Teams, Microsoft Authenticator, or another app?
• What is the exact message shown along with the numbers?
• Are you trying to sign in for the first time, or have you previously used Teams with this account?
• Do you see options such as "Use a code", "Sign in another way", or "Approve sign-in request"?
• If possible, could you share a screenshot of the sign-in screen with any personal information blurred out?

In the meantime, please try the following troubleshooting steps:

Step 1: Try signing in through Teams on the web to see if the sign-in process behaves differently.​‌

Step 2: Ensure your device has a stable internet connection and that the Teams app is updated to the latest version.

Note: If you're using a mobile device, try signing in from a computer, or vice versa, to determine whether the issue is device-specific.

Moreover, if you cannot sign in to your Microsoft account, please refer to this Microsoft article: I can't sign in to my Microsoft account

If you have any questions or if I have misunderstood anything, please feel free to reach out. I'm looking forward to your update.

Answer 2

This usually means the account is using Microsoft Authenticator number matching. The app shows a 2-digit number, and that number must be entered only when the sign-in prompt asks for it.

Try this:

1. Make sure the account is a work account and not a personal Teams account.
   • If Teams shows only items like Activity, Community, Chat, and Calendar, or work content is missing, sign in with the work or school account instead.
2. Start the sign-in again in Teams.
   • On desktop: open Microsoft Teams from Start on Windows or Applications on Mac.
   • On web: open https://teams.microsoft.com/.
   • Sign in with the Microsoft 365 work username and password.
3. Wait for the full verification prompt.
   • Depending on organization settings, an extra verification step may appear.
   • The number shown in Microsoft Authenticator is only used when the sign-in screen asks for it.
4. If the prompt never appears, or Authenticator keeps showing numbers with nowhere to enter them:
   • Contact the workplace IT admin.
   • Ask them to check or reset the Microsoft Entra multifactor authentication registration for the account and allow the device to be re-registered.
   • This is the recommended fix for business/work accounts when verification is stuck.
5. If Teams signs in to the wrong account, switch to the work account.
   • Being signed in with a personal Microsoft account can prevent access to workplace Teams features.

If Teams shows a status code in the lower-left corner of the sign-in window, send that code to the IT admin. In many sign-in cases, only the IT admin or sysadmin can resolve the issue.

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• How to log in to Microsoft Teams
• Signed in to the wrong account in Microsoft Teams Free
• Why am I having trouble signing in to Microsoft Teams?
• Microsoft Authenticator App - Microsoft Q&A