microphone connection

Question

My internal mic will not connect with an app to conduct an AI interview. I was online with a representative and was disconnected,

Answer 1

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

• Which app or platform did you use for the interview? If it was in the browser, which browser?
• Can you tell me if the microphone works correctly in other apps?

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Share a screenshot of the "Recording" tab of the sound options.

1. Press "Windows + R", type mmsys.cpl and press Enter;
2. Select the "Recording" tab and take the screenshot.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.

Answer 2

Try this Windows 11 path first:

1. Check microphone privacy access:
   • Go to Start > Settings > Privacy & security > Microphone.
   • Turn on Microphone access.
   • Turn on Let apps access your microphone.
   • Turn on Let desktop apps access your microphone.
   • If the interview app uses the camera too, go to Start > Settings > Privacy & security > Camera and make sure camera access is on.
2. Make sure the internal mic is the active input device:
   • Go to Start > Settings > System > Sound.
   • Under Input, select the built-in microphone in Choose a device for speaking or recording.
   • Open the device properties by selecting > next to it.
   • Under Microphone test, select Start test, speak normally, then select Stop test and Play.
   • If the recorded sample plays back, Windows is receiving sound from the mic.
3. Check simple hardware causes:
   • If the laptop or headset has a Mute button, make sure it is off.
   • If using Bluetooth audio at the same time, confirm the Bluetooth device is paired correctly and not taking over the microphone input.
4. Run the Windows sound troubleshooter:
   • Go to Settings > System > Sound.
   • Scroll to Advanced.
   • Select Output devices or Input devices under Troubleshoot common sound problems.
   • Select All sound devices under Advanced for more options.
5. If Windows is not detecting the internal mic at all, reinstall the audio driver.
   • Note: uninstalling drivers can temporarily remove audio devices until Windows reinstalls them.
   • Right-click Start and open Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click the audio device and select Uninstall device.
   • Check Attempt to remove the driver for this device or Delete the driver software for this device if shown, then select Uninstall.
   • Restart the PC.
   • After restart, return to Device Manager, right-click Sound, video and game controllers, and select Scan for hardware changes if needed.
   • Then right-click the audio driver and select Update driver.
6. If the interview is in a browser-based app, allow microphone access in the browser:
   • In Microsoft Edge or Chrome, click the lock icon in the address bar and set Microphone to Allow.
   • In Edge, the browser microphone setting is edge://settings/content/microphone.
   • In Chrome, the browser microphone setting is chrome://settings/content/microphone.

If the mic works in the Windows microphone test or Sound Recorder but not in the interview app, the issue is likely app or browser permission rather than the internal microphone itself.

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