Cannot login in not getting code

Question

Dear all

I can login to my account on my iPad but not on my laptop, asked for authentication but I don’t receive code.

Barenda

Answer 1

If the account signs in on the iPad but the laptop is asking for verification and no code arrives, use this order:

1. Check whether the code is being sent to the correct method.
   • Email codes are only sent to the primary alias or another email already added as a verification method.
   • On the account security page, select Update info to confirm the masked email or phone shown is correct: Sign in
2. If the code should arrive by email:
   • Check Junk/Spam.
   • Look for messages from @accountprotection.microsoft.com.
   • Mark @accountprotection.microsoft.com as a trusted sender.
3. If the code should arrive by SMS:
   • Make sure the phone does not block texts from unknown numbers.
   • If prompted, choose I don't have a code to request another one.
   • Check that the message inbox is not full.
   • If a VOIP number is registered, replace it with a mobile number because VOIP numbers cannot be used for sign-in or verification codes.
4. Do not keep requesting codes repeatedly.
   • Excessive or repetitive requests can cause codes not to be sent.
   • Unusual activity or heavy compromised traffic from a location can also temporarily delay or block code delivery.
5. If Microsoft Authenticator is involved:
   • Make sure the app is unlocked.
   • Turn on notifications for the app.
   • Update to the latest version.
   • Check internet connectivity and try switching between Wi‑Fi and mobile data.
   • Make sure the device date and time are correct.
6. If access to some security info has been lost but the password is still known:
   • Go to Advanced security options: Sign in
   • Select Add a new way to sign in or verify.
   • Confirm the new method with the code sent to it.
   • Remove the old method that is no longer accessible.
   • Do not change all security info at once, because the account may be restricted for 30 days.
7. If none of the codes arrive and sign-in still fails:
   • Use the Sign-in Helper: Sign-in Helper
   • If support is needed, use Contact Microsoft Support: Contact Microsoft Support
   • Support agents cannot send verification codes or change account details.

---

• I can't sign in to my Microsoft account
• Troubleshoot Microsoft verification code issues
• Troubleshoot Microsoft verification code issues
• Authentication did not complete
• Using Outlook mobile to sign in