reopen case

William Maddox 0 Reputation points
2026-09-23T16:31:16.37+00:00

How do I reopen a case and chat with a live agent?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Diana Mariz 11,295 Reputation points Independent Advisor
    2026-09-23T17:09:07.27+00:00

    Hi William,

    You may refer to the steps below on how to get in touch with live Microsoft Support agent and if in case you have a case number at hand, you can also share that with them once you are connected with an agent.

    1. Go to this link: https://support.microsoft.com/contactus and sign in your Microsoft account
    2. On the "Tell us your problem so we can get you the right help and support" - just type "Microsoft Office 365 issue" then search
    3. You will see Recommended Solution, just scroll down until you can see "Contact support"
    4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
    5. For Category select > Technical support > then confirm
    6. Select Chat with a support agent in your web browser
    7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to assist you further with your concern.

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  2. AI answer

    2026-09-23T16:31:29.12+00:00

    For Microsoft support chat, the available path in the provided guidance is to contact support through live chat.

    1. Go to https://support.microsoft.com/contactus/ or https://support.microsoft.com/home/contact.
    2. Sign in to the Microsoft account.
    3. In the search box, type Chat with an agent or Contact Support.
    4. Select Contact support at the bottom.
    5. Choose the product and category, such as Windows and Technical support, or the relevant Microsoft 365/home support option shown.
    6. Select Chat with a support agent in your web browser. If offered, Call me back is another option.

    If the goal is to get a disconnected remote or chat session back, start a new live chat and provide the previous ticket or case number so the agent can continue faster.

    For reopening a case, the provided context includes product-specific case portals:

    • In the Microsoft Advertising Customer Support Portal: open My cases, select the case, then select Re-open case.
    • In VL Central: select Reactivate, choose a reason, add comments, and submit.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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