Account gone

Question

My account is now gone, it says that it can't find my account, I have had that account for a while and I never purposely deleted it, also when I try to recreate the account with the same info it says that that account has already been taken, but it still won't let me in, the username, email, and password are all correct, so I don't know why it got deleted without my approval or any kind of warning. Please tell me how to recover it, I would like to be able to sign back into the things I used that account for.

Answer 1

Sorry to hear that you can no longer access your account. To better understand what happened, could you please share the exact error message you receive when trying to sign in at https://account.microsoft.com, preferably with a screenshot after hiding any personal information? Also, please confirm whether the account is a personal Microsoft account such as @outlook.com, @hotmail.com, @live.com, or an email address from another provider, and approximately when you last signed in successfully.

Please also share whether you recently changed the account alias, email address, password, or security information, and whether you received any Microsoft security notifications before losing access.