Microsoft support is just useless

Question

Microsoft support is just useless

Ross Daniels 0

It is virtually impossible to get any assistance from Microsoft support. I used to get this years ago but now everything is pushed back on people who actually buy the product. So for the past three days I have tried to get support from a human. I go round and round in circles as the impossibly useless AI robotic assistance also goes round in circle incapable of understanding anything I say. Then I get to the window which says would you like to speak on chat. I say yes and it defaults to somebody will call you back. Of course the possibility of somebody calling back is zero. Then I recheck. Nobody has called but the case is now listed as resolved. It is just extraordinary from a multibillion dollar company that this is the level of service that we get.

Tsuki    0 Reputation points

2026-09-24T00:20:42.8033333+00:00

I'm having the same issue. It's so annoying especially in my case where my card got charged for "Microsoft 14-day trial" and I've checked all my accounts and there's nothing in my order history. Which is the only thing the AI knows how to do when it comes to refunds is "go to manage Microsoft account > order history > click on refund charge" HOW AM I SUPPOSED TO DO THAT WHEN THERES NOTHING THERE. And when I try to find an email or chat to speak with a real person, it turns into a literal dog chasing its tail because you end up in the same place. Best part? Their customer support number as also an AI automated call that doesn't know what it's doing.
Bulldog 4,645 Reputation points

2026-09-24T01:12:11.69+00:00

Until you tell us what your actual Microsoft 365 problem is, no one here can help you.

1 answer

Your answer

Tsuki    0 Reputation points

2026-09-24T00:20:42.8033333+00:00

I'm having the same issue. It's so annoying especially in my case where my card got charged for "Microsoft 14-day trial" and I've checked all my accounts and there's nothing in my order history. Which is the only thing the AI knows how to do when it comes to refunds is "go to manage Microsoft account > order history > click on refund charge" HOW AM I SUPPOSED TO DO THAT WHEN THERES NOTHING THERE. And when I try to find an email or chat to speak with a real person, it turns into a literal dog chasing its tail because you end up in the same place. Best part? Their customer support number as also an AI automated call that doesn't know what it's doing.
Bulldog 4,645 Reputation points

2026-09-24T01:12:11.69+00:00

Until you tell us what your actual Microsoft 365 problem is, no one here can help you.

Answer 1

Ross Daniels 0

I just answered. However it disappeared as probably expected. The answer given is what appears on the microsoft site and it simply is inaccurate it does not work. Are there any humans left in Microsoft?

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