Cannot load credit info

Eduardo Moncada 0 Reputation points
2026-09-24T00:18:50.3366667+00:00

I created an account in Azure and I got the following error message when I got logged in:

"We couldn't load your credit info"

I added another credit card info, set it up as the default and deleted the old one. Verified that it was charged and reversed 1 USD. Then I went to the home page again and got the same error message.

I navigated to Billing/Benefits and I don't have any credits.

I cannot use the account.

Any ideas of how to fix the issue?

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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