my surface pc microphone does not work

Craig Knoche 0 Reputation points
2026-09-26T00:05:25.88+00:00

The microphone on my surface pc does not work. The microphone on my surface pc does not work. The microphone on my surface pc does not work.

Surface | Surface Pro | Sound and camera
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  1. AI answer

    2026-09-26T00:05:37.3333333+00:00

    Try these steps in order:

    1. In Start > Settings > System > Sound, under Input, make sure the correct microphone is selected.
    2. Make sure Allow apps and Windows to use this device for audio is turned on.
    3. Increase the mic level:
      • For Windows 11: Start > Settings > System > Sound > select the microphone > under Input settings, use Start test, speak normally, then Stop test and Play. Raise Input volume if needed.
      • On some Surface devices, open Sound control panel > Recording tab > select the microphone > Properties > Levels. Adjust Microphone and, if available, Microphone Boost. A good starting point is Microphone = 50 and Microphone Boost = +24.0 dB.
    4. Turn off any special Audio enhancements.
    5. If using a Bluetooth headset or mic, make sure it is paired correctly.
    6. Check that nothing is blocking the microphone openings on the Surface.
    7. Restart the Surface: Start > Power > Restart.
    8. Check for Surface updates in the Surface app under Help & support. If updates are available, select Check for updates to open Windows Update.
    9. If Windows is not detecting the microphone, reinstall the audio drivers:
      • Right-click Start > Device Manager
      • Expand Sound, video and game controllers
      • Right-click the audio device > Uninstall device
      • If shown, select Attempt to remove the driver for this device
      • Restart the PC
      • If needed, return to Device Manager and select Scan for hardware changes
      • Then right-click the audio driver and select Update driver
    10. If the issue continues, manually update or reinstall Surface drivers.
    11. If none of these steps help, run the automated audio troubleshooter in the Get Help app.

    If the built-in microphone still does not work after updates, restart, and driver reinstall, service or repair may be needed.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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