Camera Backup does not exist

Alexandra Mcmasters 20 Reputation points
2026-09-26T11:54:14.0833333+00:00

I was notified that Samsung will no longer be syncing pictures and videos with Microsoft One Drive after a certain date and that I should turn my Camera Backup on, in order to save my media. I have looked in every nook and cranny of the app and the web version and there is no "Camera Backup" settings option anywhere. Why?

Microsoft 365 and Office | OneDrive | For home | Android
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Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
2026-09-30T08:31:55.8266667+00:00

Hello Alexandra Mcmasters,

I understand that Camera Backup is missing from the OneDrive app itself, not just the website. When you open your profile in the OneDrive app, do you see Gallery sync instead? And is Samsung Gallery still linked to your Microsoft account?

That may help explain why the option is missing. If you can share a screenshot of that screen, please hide your email address or other personal details first.

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  1. AI answer

    2026-09-26T11:54:27.0866667+00:00

    Camera backup is not available in the web version. It is an option in the OneDrive Android app.

    To find it in the app:

    1. Open the OneDrive app.
    2. Sign in with the correct Microsoft account.
    3. Tap the account image/profile at the top left.
    4. Open Settings or select Camera backup directly.
    5. Verify the correct backup account is selected, then turn Camera backup on.
    6. Grant access to photos and videos if prompted.

    If the option still does not appear, the supported guidance is to check:

    • the correct account is selected
    • OneDrive has permission to access photos and videos
    • the app is running, because backups only happen if the app is running
    • available OneDrive storage quota
    • internet connectivity

    Also, Samsung Gallery sync is being retired. Starting September 30, 2026, Samsung Gallery will no longer sync directly with OneDrive, and existing linked users should use OneDrive camera roll backup instead.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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