Email sent

Question

Hi, I was trying to reply to a thread of emails but when I sent it a minute later a strike appeared on the email and was in my deleted so I moved the whole conversation to sent from delete now I'm just wondering if the email went through and was sent did they receive the email

Answer 1

If the message showed a strike and ended up in Deleted Items, that does not confirm it was successfully sent.

What can be checked:

1. Open Sent Items and look for the reply there. Outlook stores sent messages in Sent Items.
2. Check Outbox. If the message did not send successfully, it can remain there, especially if there was a connection or sign-in problem.
3. Check Deleted Items. A message can be moved there and still be recoverable.
4. In Outlook.com, if the message is not in Deleted Items, use Recover items deleted from this folder to see whether it can be restored.
5. If the message is in Sent Items but the recipient says nothing arrived, ask the recipient to check whether it was filtered, moved, or deleted on their side.

Important: moving the conversation from Deleted Items to Sent Items after the fact does not prove the message was sent. It only changes where the conversation is stored now.

A sent message can still fail delivery. If a message is undeliverable, Outlook.com can return a delivery failed notice. If no failure notice was received and the message is in Sent Items, the next check is usually on the recipient side.

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References:

• View sent email
• Email is missing from your Outlook.com inbox
• Sent email in Outlook.com comes back "delivery failed"
• My messages always show as sent, but the recipient doesn't receive them. This seriously hinders the already poor communication efficiency. Could you please help me figure out what the reason is? Thank you! - Microsoft Q&A