Microsoft Subscription

Question

Hello,

I am paying for a Microsoft subscription, but NOT receiving the subscription.

Answer 1

I am dissatisfied with the tech support. I am paying monthly for the Microsoft 365, but do NOT receive the subscription. Nothing is wrong with my computer. I was told the tech staff would solve this problem for $250!

Hi, @Laura Cook

That $250 request sounds suspicious and could be a tech support scam. Microsoft 365 Personal and Family include subscription and billing support at no extra cost.

Please don’t pay that fee for now.

Who asked for it, and what website or phone number did you use to contact them?

Have you already paid them or allowed remote access to your computer?

---

Click "Add comment" to let me know.

Thanks!

Answer 2

I am dissatisfied with the tech support. I am paying monthly for the Microsoft 365, but do NOT receive the subscription. Nothing is wrong with my computer. I was told the tech staff would solve this problem for $250!

Laura Cook

******@gmail.com

Answer 3

I need a human to help engage my computer with the Microsoft App that I have paid for.

Answer 4

Check the subscription in the account that was used to buy it:

1. Go to account.microsoft.com/services.
2. Sign in with the Microsoft account used for the purchase.
3. Look for the Microsoft 365 subscription.
   • If it shows Manage, Cancel, or Change payment, the subscription is billed by Microsoft.
   • If it does not appear, check any other Microsoft accounts that might have been used.

If the subscription appears but Office still says it is not active:

1. Sign out of the Office apps.
2. Sign back in with the same Microsoft account that shows the active subscription.

If a payment was made but the subscription still does not appear:

• The purchase may be tied to a different Microsoft account.
• The subscription may have been bought through Apple, Google, Amazon, or another retailer. In that case, billing and subscription management must be handled with that provider directly. Microsoft cannot cancel, refund, or change billing for third-party purchases.
• If bought from a retail box or card, the subscription may not start until the product key is redeemed.

If renewed recently and notifications still appear, first verify the renewal status online. If the expiration date is wrong or the subscription is still missing, contact Microsoft Support.

---

References:

• Manage my Microsoft 365 subscription
• A subscription notice appears when I open a Microsoft 365 application
• Manage your Microsoft 365 subscription purchased through a third party