Activating Microsoft 365

Question

Hi

I can not activate my account - so I can not use my word - excel etc. - it gives me "Ukendt fejl"

Answer 1

Are you using the Office apps on a Windows PC or on an Apple Mac computer?

1

If you are using the Office apps on a Windows device:

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your licence/subscription then recognized correctly.

If not, log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

2

If you are using the Office apps on an Apple Mac computer:

What version of Microsoft Office do you have, is that a subscription to Microsoft 365 or a standalone version of Office like Office 2019, 2021 or 2024.

At the top left of your Desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?