restarting computer

Shukria Khan 0 Reputation points
2026-09-27T18:20:14.6833333+00:00

hi. how do I completely restart my computer without turning it on because I put in the wrong email to sign into it and i don't know who's email it is and I don't know how to sign in.

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Ivan B 125.1K Reputation points Independent Advisor
    2026-09-27T18:52:33.4333333+00:00

    Hi,

    You should follow the Q&A Assist procedure, but you must choose the option to keep nothing and remove everything; if you choose the option to keep files, the user account will be retained.

    If you are unable to complete the Q&A Assist procedure, please let us know here.

    Thanks.

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  2. AI answer

    2026-09-27T18:20:26.4666667+00:00

    If the goal is to erase the PC and start over because the sign-in email was entered incorrectly, use Reset this PC from the Windows Recovery Environment. Warning: choosing Remove everything deletes all files, apps, and settings on the device.

    Steps:

    1. From the sign-in screen, select Power.
    2. Hold Shift and select Restart.
    3. After the PC restarts to Choose an option, select Troubleshoot.
    4. Select Reset this PC.
    5. Choose Remove everything for a complete reset, or Keep my files if personal files should remain.
    6. Choose Cloud download or Local reinstall.
    7. Follow the on-screen instructions to finish the reset.

    If the device is encrypted, the BitLocker recovery key is required to complete the reset.

    Before resetting, these sign-in recovery options may help:

    • Use the Sign-in Helper to identify account problems.
    • If the email used for sign-in is unknown, use Forgot your username? to check which account the alias belongs to.
    • If access is blocked only by sign-in issues, Safe Mode can be used to test password sign-in because PIN and biometric sign-in are unavailable there.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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