calendar invites

Question

calendar invites are not being sent out - and emails are not syncing in new outlook

Answer 1

Hi @Kim Hiller,

To better understand the scenario and help narrow down the root cause, could you please provide a few additional details?  

• Are the calendar invitations completely missing from Sent Items, or are they being sent but not received by attendees?
• Do you see any error message when sending calendar invitations, or do you notice any sync status messages or warnings in New Outlook? If so, please share a screenshot after removing any personal information.
• Does this affect all recipients or only specific users?
• Is this occurring with your primary mailbox or a shared mailbox?
• Could you also test in Outlook on the web (OWA) and let me know whether the same issue occurs there?

If email and calendar invitations work correctly in Outlook on the web, this may indicate that the issue is specific to the New Outlook client rather than the mailbox itself.

In that case, please select View > Sync in New Outlook and allow the application to complete the synchronization process.

Next, close and reopen Outlook, then sign out of your account and sign back in to refresh the connection between the client and the mailbox.

If the issue persists, please try repairing New Outlook by going to Windows Settings > Apps > Installed apps > Outlook (new) > Advanced options > Repair. Should the problem continue after the repair, you may also try the Reset option from the same menu and then test again.

If you have any updates or additional details to share, please feel free to leave a comment in this thread. This will allow me to receive a notification and continue assisting you more effectively.

Thank you for your time and cooperation.