I Cannot Open My Emails

Question

Since the 18-23 September configuration issue I have not been able to open my emails in mobile view. I don't have an ad blocker, and over the past nine days I've tried every fix that I have come across. Nothing has worked. Can you help?

Answer 1

For Outlook.com in mobile view, the supported fixes in the available guidance are:

1. Try a different browser, preferably Microsoft Edge.
2. If any content-blocking or pop-up-blocking extension is present, disable it for Outlook.com or remove it, then refresh the page.
3. If the Inbox is empty or not loading in Firefox, disable or remove Firefox add-ons.
4. Check whether this is a broader Outlook.com issue by reviewing the Outlook.com known issues page.
5. If mail works on a computer but not in the mobile app or mobile experience, the issue may be with the app or device sync. Remove the mobile device partnership, then restart the device and sync again:
   • Sign in to Outlook on the web.
   • Go to Settings > General > Mobile devices.
   • Select the device and delete the device partnership.
   • Select Save.
   • Power off the mobile device completely.
   • Restart it after a few seconds and sync the mailbox again.
6. If the account was syncing before and now is not, use the Outlook.com sync troubleshooting guidance and re-add the account after removing the sync partnership.
7. If none of the above helps, use Outlook.com support from Help in Outlook.com, then scroll to Still need help? and select Yes.

---

References:

• Fixes or workarounds for recent issues on Outlook.com
• Troubleshoot Outlook mobile issues
• Fix email sync issues by removing a device from your Outlook mailbox