Minecraft Dungeons 2 preorder problem

Question

I tried to preorder minecraft dungeons 2 and i had to ask parent. My dad approved it and tried to buy it but got an error, so we tried again but now it says "It looks like this was approved. It should get added in a bit." It doesn't appear on order history. if i wait after the preorder deadline will i still be able to get the preorder stuff? I tried in minecraft website and microsoft store.

This is a photo from my dad's phone when he tries to buy it for me.

Answer 1

Hello Noah,

Welcome to Microsoft Q&A forum.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, if you wait for a while and don't see the purchase got added to your Microsoft account, please contact Microsoft Support.

• Type Live chat in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose Other products
• On the Category tab, choose Billing and Account Profile questions 
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• You can now choose the option of Chat with a support agent on your web browser.

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button.

Thank you for your understanding.