BIOS PROBLEM

Question

I lost administrative password in Windows 11. email recovery is no longer available. how to I access to reset password

Answer 1

1

If you are blocked by a Windows password to access Windows:

If you log into Windows with a Microsoft Account, try the steps on this page to reset your password.

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If you log into Windows with a Local Account, try the steps on this page to reset your password.

https://support.microsoft.com/en-us/windows/reset-your-windows-10-local-account-password-86912508-e584-37cc-86eb-6e9b0542b5ba

2

You mention BIOS, are you blocked by a BIOS password when you start your PC or is that a password in the recovery environment when you try to reset Windows, please provide an image of the password screen that is blocking you.

Answer 2

If this is a Windows 11 local account password, these are the supported reset options:

1. On the Windows sign-in screen, select the password entry button.
2. Select OK and then Reset password.
3. Answer the security questions that were set when the account was created.

If already signed in to another account on the same PC that has administrator rights:

1. Open Computer Management.
2. Expand Local Users and Groups > Users.
3. Right-click the affected user account and select Set Password....
4. Enter and confirm the new password.

If signed in and changing the password for the current local account:

1. Open Settings > Accounts > Sign-in options.
2. Select Password > Change.
3. If the old password is forgotten, select I forgot my password.
4. Answer the security questions and enter a new password.

Important:

• If there is no administrator account available on the PC to reset the local account password, the supported option is to reset the Windows device.
• Microsoft support cannot retrieve or circumvent a lost or forgotten password.

If this is a Microsoft account sign-in problem rather than a local account, use the Sign-in Helper tool. If this is a work or school account, password reset depends on whether the administrator enabled self-service reset; otherwise the administrator must reset it.

If this is actually a BIOS/UEFI password problem, check with the device owner or IT administrator for the password. For managed Surface devices, the guidance is to check with the IT administrator.

---

• Change or reset your local account password in Windows
• Change or reset your Microsoft account password in Windows
• I can't sign in to my Microsoft account
• Reset your Microsoft work or school account password
• Forgot UEFI password for Surface