This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Hello,
One of our active directory user was notified as "Your password was changed on a different device. You must sign in to this device once with your new password and then you can sign in with PIN." on his computer's lock screen.
I have checked the DC logs, but there was not a log that shows password was changed for that user. Is there any other log that I can check?
What can be the root cause for this? As a security issue what can I do?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
I struggled with this with 1 of our corporate devices and solved it by deleting a registry key as suggested in this article - http://itwalkthroughs.com/knowledge-base/windows-hello-not-accepted-password-was-changed-on-different-device/.
It was related to the user trying to login using Windows Hello. They could still login using their username/password no problems.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 34%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
I have resolved the issue by my own go-to sign-in options in start menu, remove all pin,finger and face and add it one more time, it will resolve the issue.
Hello,
The user was not changed the password. Also I have logged on to all Domain controllers on my domain. There is no log about the changement.
So may be it is about the PIN. Is there anything that you can suggest?
Thanks.
Hi,
I assuming you are using Windows Hello, have a look at this article which contains details on how Windows Hello works and details of the event logs entries that are created by Windows Hello authentication.
