Error sign in

Gerardo Jimenez Castillo 0 Reputation points
2026-09-29T18:24:36.4933333+00:00

Quisiera saber como puedo volver a acceder a mi cuenta de Microsoft mediante mi contraseña, ya que al intentar ingresarla me dice que eh intentado ingresar con una cuenta o contraseña incorrecta demasiadas veces pero mi contraseña esta correcta(cabe mencionar que reestablecí mi contraseña en el siguiente link eh intente iniciar sesión pero aun así no puedo), acudí a soporte técnico (https://support.microsoft.com/home/contact?linkquery=Can%27t%20sign%20in) para verificar que mi cuenta este bloqueada, pero no tengo ningún problema con eso. El único medio en el cual puedo iniciar sesión es con la aplicación del teléfono, pero mi computadora no admite estas opciones de inicio de sesión y no puedo iniciar sesión con mi cuenta personal:

  • No hay configuración de Windows Hello(PIN)
  • No acepta la contraseña nueva.
Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-09-29T18:24:50.8733333+00:00

    English-only support.

    For a Microsoft personal account showing "too many times with an incorrect password" even after a password reset, the supported recovery path is:

    1. Use the Sign-in Helper to check the account state and get the next recovery action: Sign-in Helper
    2. If the password was reset but still is not accepted, use Recover your account and complete the identity verification flow:
      • Enter the email address, phone number, or Skype name used to sign in.
      • Choose where to receive the security code.
      • Enter the code.
      • Set a new password.
    3. Verify the sign-in name carefully, including the correct email domain, and if the primary alias is not recognized, try another alias or phone number on the account.
    4. If the account is actually locked, unlock it by signing in at Sign in to request a security code. Any phone number that can receive text messages can be used.
    5. If access still fails, use Contact Microsoft Support. Support can route the issue correctly, but support agents cannot send password reset links or directly change account details.

    For a work or school account, password and sign-in recovery is handled differently and requires the IT admin or the work/school password reset flow.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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