Phone number

Question

What is the phone number to contact someone about a duplicate charge?

Answer 1

Consumer billing support is done via chat, not phone.

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

Answer 2

No public phone number is provided in the available guidance for duplicate-charge issues.

Use Contact Microsoft Support instead: go to Contact Microsoft Support, enter the billing problem, select Get Help, and then select Contact Support to be routed to the best support option.

If the charge is unrecognized, also go to the Microsoft account Payment options page and select Investigate: Go to payment options.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft