microsoft reward problem

Question

I'm trying to redeem a Roblox digital gift card, but the verification screen only gives me two options: verify through the Bing app with a QR code or verify by phone. The QR code keeps sending me to the Bing download page, even though I already have the Bing app installed and I'm signed in to the correct Microsoft account. Phone verification is also not available. Could you please help me complete verification so I can redeem my Roblox gift card?

Answer 1

Use the Bing app verification path from the Microsoft Rewards website, not from inside the Bing app. The QR code option only appears when redeeming in a web browser on a PC or mobile device, and it does not work for rewards set to Auto-redeem.

Try these steps in order:

1. Open the Microsoft Rewards site in a web browser and start the Roblox gift card redemption again.
2. On the verification prompt, select Verify with the Bing app.
3. Scan the QR code with the mobile device that already has the Bing app installed.
4. After scanning, enter the 6-digit verification code shown on the Rewards site, then select Verify.
5. Return to the original redemption screen and complete the redemption.

Since the QR code is sending to the Bing download page even though the app is already installed and signed in, use these troubleshooting steps:

1. Make sure the browser and operating system are up to date.
2. Clear the browser cache and cookies, then try again.
3. Temporarily turn off any VPN, proxy, or third-party security software.
4. Try a different browser.
5. Try a different device or network.
6. If possible, switch between Wi‑Fi and mobile data.
7. Confirm the Bing app is updated and that the same Microsoft account is signed in on both the Rewards site and the Bing app.

For phone verification, these are common causes when it is unavailable or fails:

• Too many unsuccessful phone verification attempts can require waiting 48 hours before trying again.
• A phone number can only be associated with a limited number of Microsoft Rewards accounts, with a maximum of 6 accounts per household.
• VoIP numbers are not permitted.
• Using a VPN or proxy can prevent redemption or verification.
• Redemption must be completed in the same region as the Microsoft account and cannot be done while traveling in another market/region.

If the QR code still opens the download page and phone verification remains unavailable after trying the steps above, contact Microsoft Rewards Support using the support form.

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