Microsoft 365 Switch

Question

I have just switched my Microsoft 365 subscription to the personal classic 1 user subscription. My annual renewal was paid on 1st October 2026 at a cost of $179.00. The new subscription now costs $159.00 per annum. Will I receive the $20.00 refund for the difference into my bank account and if so, when?

Answer 1

Hi Toni,

I am not so sure if you will get a refund. If it is the case, it will probably be credited as a balance that you can use later.

A better idea would be to ask Sales Support, since they know more about the financial prospect.

Sales and Support:

https://www.microsoft.com/en-us/microsoft-365/business/sales-support#

Click Chat Now > Choose Personal later today during 9 AM to 4 PM.

I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!