delete account

Question

my account was hacked and i want to close it but it will not let me close my account

Answer 1

Welcome Andre Mccoy,

I'm sorry to hear that your account may have been compromised.

Before we look at closing the account, could you please clarify:

• Are you still able to sign in to the Microsoft account?
• When you try to close the account, what exact message or error do you receive?
• Have you already regained control of the account by changing the password, or does the hacker still have access?

If you can still sign in, I recommend first securing the account before attempting closure:

• Go to the Microsoft Security page: Microsoft account security
• Change your password immediately.
• Review recent sign-in activity and remove any unfamiliar devices or sessions.
• Verify that your security information (email addresses and phone numbers) has not been changed.

Looking forward to your update.