Licence update

Question

I recently bought Office Home 2024 and have it downloaded. When I try and create a document in Word, it says: "Activate Microsoft 365 to Create and Edit. Your Office 2019 licence is not supported with this version of the application." This is a reference to my previous version of Word which I thought had been replaced.

Answer 1

The best first option is to remove the Office licence using the steps provided on this link, then log back into the Office apps to test if that resolves the problem.

https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

If that does not resolve the problem, at the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?