Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Lost admin access account credentials
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Niels Neerhoff
1
Reputation point
Dear reader,
I have lost access to the admin credentials for my Microsoft work account (the address is not mentioned here because of security reasons). I use this address for freelancing, so I am the only admin (and user) of the address. Is there any way to reset the password of the admin account? I am able to prove my identity with the Microsoft Auth app (for Azure services).
I followed these steps:
After having filled out the address and the captcha:
After which I press "Contact support". Whathever option I enter next has me end up at this page:
What should I do? Thanks a lot in advance.