duplicate charges

Question

you charged me twice on 8/25 doe purchase of microsoft office.

Answer 1

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

Answer 2

Check these first to confirm whether this is a true duplicate charge:

1. Sign in and review your order history for multiple purchases of the same amount close together: Review your order history.
2. If only one charge appears in order history, go to your Microsoft account Payment options and select Investigate to check whether another Microsoft account using the same card made the purchase: Go to payment options.
3. Consider common reasons charges can look duplicated:
   • A previously declined payment was charged again.
   • Recurring billing renewed a subscription.
   • A family member or another account used the same card.
   • A bank authorization hold is showing alongside the actual charge.

If the duplicate charge is confirmed, contact Microsoft Support and provide the order number and charge date: Contact Microsoft Support.

If the charge is not recognized at all, contact the bank or payment provider immediately to prevent more charges.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft