Cancel Subscription

Question

I am wanting to cancel subscription - I have been charged for years for this and I am unable to seem to cancel

Answer 1

See https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription .

Answer 2

To cancel a Microsoft 365 or other Microsoft personal subscription:

1. Go to Subscriptions and sign in with the same Microsoft account that was charged.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Follow the prompts to complete cancellation.

If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire on the date shown and no further charges should occur.

If the cancel option is missing, check these common causes:

1. Wrong account signed in: use the same Microsoft personal account that purchased the subscription.
2. Purchased through a third party: if bought through Amazon, Best Buy, Harvey Norman, Google Play, or the Apple App Store, cancellation must be handled through that seller.
3. Overdue balance: if money is still owed, cancellation is blocked until the overdue amount is paid.
4. Charge is from a different Microsoft account: review the charge from the Manage your payments page.

If a charge happened after cancellation, one documented reason is canceling too close to the billing date. Cancellations must be made more than 2 days before the billing date.

If the subscription page is not working, try clearing browser cache and cookies, signing out and back in, or using a different device or browser. If it still cannot be canceled, contact Microsoft Support through the support contact flow for subscription billing help.

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References:

• Cancel your Microsoft subscription | Microsoft Support
• Unable to cancel your Microsoft subscription | Microsoft Support
• Not able to cancel subscription. - Microsoft Q&A
• I want to cancel my OneDrive subscription and stop charges. - Microsoft Q&A