Black Ops 7

Corey Waln 0 Reputation points
2026-10-09T15:01:21.6566667+00:00

Microsoft saying i need to purchase game even though i have Game Pass Ultimate. Signed out then signed back in. Reset everything and still saying i need to purchase the game

Windows for home | Windows 11 | Gaming
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  1. Corey Waln 0 Reputation points
    2026-10-09T22:52:02.3466667+00:00

    None of these fixed my issue

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  2. Ivan B 125.1K Reputation points Independent Advisor
    2026-10-09T16:48:13.24+00:00

    Hi,

    Go to the Microsoft Store > check if the Microsoft account is the same one that has Game Pass. If so, search for Call of Duty > in the Xbox app or Microsoft Store.

    https://apps.microsoft.com/detail/9N201KQXS5BM?hl=en-us&gl=US&ocid=pdpshare

    Select Install and check the option for BO7, as shown in the photo below:

    User's image

    Please consider rating the question (accepting the answer or not) and visiting the Microsoft Q&A community if you have further questions.

    Thanks.

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  3. AI answer

    2026-10-09T15:01:37.2566667+00:00

    Try these steps in order:

    1. Open Microsoft Store on the PC, go to Library, and check whether the game appears there with an Install option. If it does, install it from Library instead of the product page.
    2. Update Windows: Start > Settings > Windows Update > Check for updates.
    3. Update Microsoft Store: open Microsoft Store > Library > Get updates.
    4. Close and reopen the Store/Xbox app, then restart the PC after updates finish.
    5. If the issue is only with Xbox/Game Pass installs on PC, repair Gaming Services:
      • Open PowerShell as Administrator.
      • Run get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      • In the same window, run start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
      • Install Gaming Services, accept the UAC prompt, then try again.
    6. If the Xbox app may be out of date, update or reinstall it:
      • Open PowerShell as Administrator.
      • Run get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
      • Then run start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
      • Install the Xbox app again.

    If it still says the game must be purchased after Store, Windows, Gaming Services, and Xbox app are updated, contact Microsoft Support for a private entitlement check.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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