Getting scanner to work

Question

Getting scanner to work

Nicholas Cameron 0

Scanner does not work. Says that Administer (me) has locked it out. How do I reverse his

John Jefferson Doyon 89,715 Reputation points Independent Advisor

2026-10-09T19:49:13.7533333+00:00
Hi, @Nicholas Cameron

To help narrow down the issue:

What is the exact error message you see when you try to scan?

What is the make and model of the scanner or printer/scanner?

Is it connected by USB, Wi-Fi, or through your network?

Also, does the message appear in the Windows Scan app or in the scanner manufacturer’s software?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!
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1 answer

Your answer

John Jefferson Doyon 89,715 Reputation points Independent Advisor

2026-10-09T19:49:13.7533333+00:00

Hi, @Nicholas Cameron

To help narrow down the issue:

What is the exact error message you see when you try to scan?

What is the make and model of the scanner or printer/scanner?

Is it connected by USB, Wi-Fi, or through your network?

Also, does the message appear in the Windows Scan app or in the scanner manufacturer’s software?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Emma1-N 13,695 Microsoft External Staff Moderator

Welcome Nicholas Cameron,

Thank you for reaching out to Microsoft Q&A forum.

Since you are seeing a message that the scanner has been locked by an administrator, could you first provide the exact wording of that message, along with the scanner/printer make and model requested above? This will help determine whether the restriction is coming from Windows or from the scanner software.

In the meantime, please check whether Windows still recognizes the scanner:

Open Settings > Bluetooth & devices > Printers & scanners
Check whether your scanner or multifunction printer is listed there
If it is listed, select it and let us know what options or status Windows displays
If it is not listed, select Add device and see whether Windows can detect it

Looking forward to your update.

Emma1-N 13,695 Reputation points Microsoft External Staff Moderator

2026-10-13T04:19:09.5733333+00:00

Hello Nicholas Cameron,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.