Missing license

Question

katty douraghy 0

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account.

I've tried to login with a variety of potential accounts, and none show a license.

Can you help?

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-10T18:03:34.4933333+00:00
Hi, @katty douraghy

To help narrow down the issue:

Where did you purchase the license? Was it from the Microsoft website or a third-party seller?

What is the exact product name you bought?

Can you also check this: https://account.microsoft.com/services and sign in. Do you see the specific product license listed there?

Thanks!
katty douraghy 0 Reputation points

2026-10-10T19:33:28.9566667+00:00

Hi. It was Microsoft G, charged on my credit card on Jan 26 as well as in Jan of 25. I went into this, and no transaction history shows for the past 12 months. https://account.microsoft.com/servicesI don't recall where I bought it from, but I beleive it was directly from Microsoft.
John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-10T20:31:55.8466667+00:00

Just to clarify, are you signing in with a personal Microsoft account, such as an Outlook.com/Hotmail account, or with a work or school account provided by an organization?
katty douraghy 0 Reputation points

2026-10-10T20:34:01.1666667+00:00

I am signing in with my email addy. I have tried both my work and my personal email addys. They are all tied to each other it seems

1 answer

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-10T18:03:34.4933333+00:00

Hi, @katty douraghy

To help narrow down the issue:

Where did you purchase the license? Was it from the Microsoft website or a third-party seller?

What is the exact product name you bought?

Can you also check this: https://account.microsoft.com/services and sign in. Do you see the specific product license listed there?

Thanks!
katty douraghy 0 Reputation points

2026-10-10T19:33:28.9566667+00:00

Hi. It was Microsoft G, charged on my credit card on Jan 26 as well as in Jan of 25. I went into this, and no transaction history shows for the past 12 months. https://account.microsoft.com/servicesI don't recall where I bought it from, but I beleive it was directly from Microsoft.
John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-10T20:31:55.8466667+00:00

Just to clarify, are you signing in with a personal Microsoft account, such as an Outlook.com/Hotmail account, or with a work or school account provided by an organization?
katty douraghy 0 Reputation points

2026-10-10T20:34:01.1666667+00:00

I am signing in with my email addy. I have tried both my work and my personal email addys. They are all tied to each other it seems

Answer 1

Stefan Blom 353.9K MVP Volunteer Moderator

Are you sure that the product name is "Microsoft G"? I am not aware of such a product from Microsoft (see https://www.microsoft.com/en-us/microsoft-365/buy/compare-all-microsoft-365-products).

katty douraghy 0 Reputation points

2026-10-10T20:19:24.7566667+00:00

thats what shows up on my credit card expense. I looked it up and it says its my company's business account, but the email is still mine
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Stefan Blom 353.9K Reputation points MVP Volunteer Moderator

2026-10-10T20:26:35.4166667+00:00

Thanks for the follow-up. The fact that it is a business account says a bit more. Sounds like a government enterprise subscription. See https://www.microsoft.com/en-us/microsoft-365/enterprise/government-plans-and-pricing .
katty douraghy 0 Reputation points

2026-10-10T20:28:18.8566667+00:00

Hmm. My company is not a government entity. How can I find out how to access that? I need to cancel the auto pay on it, and also track down who the the two $99 subscriptions belong to.