repair office program

Question

am unable to open the outlook 13. it is asking to use office repair program

Answer 1

Hi, @Praful Naik personal

May I know what troubleshooting steps have you already taken?

Have you tried manual repair instead? If you haven't tried it yet, please follow the steps below.

---

If you haven't tried anything yet please start by:

First, please check if your Microsoft 365 is active or if your Office license is listed. You can do this by signing in at https://account.microsoft.com/services if the subscription is active or if your Office license is listed, try these steps:

Repair Office apps:

• Press Windows + R, type appwiz.cpl and press Enter.
• Find Microsoft 365 or Office in the list, select it, then choose Change > Quick Repair.
• If that doesn’t help, run the repair again but select Online Repair instead.

Check for updates:

• Open any Office app (if it opens even briefly), go to File > Account > Update Options > Update Now.
• Restart your device after repair and try opening the apps again.

If the apps still don’t open, please let me know if you’re using Microsoft 365 or a one-time purchase version (like Office 2021), so I can guide you with the next specific steps.

---

Let me know how it goes or if you have any further questions or concerns.

Click "Add comment" to let me know.

Thanks!

Answer 2

If Outlook 2013 is asking for Office repair, run an Office repair from Windows.

1. Close Outlook and any other Office apps.
2. Open the repair tool:
   • Windows 11: Right-click Start > Installed apps.
   • Windows 10: Right-click Start > Apps and Features.
   • Or open Control Panel > Programs and Features.
3. Find Microsoft Office 2013 or the installed Office product.
4. Select it, then choose Modify or Change.
5. If prompted for repair type:
   • Start with Quick Repair if available.
   • If Outlook still does not open, run Online Repair. This is more complete and can fix corrupted Office files.
   • For MSI-based installs, select Repair and then Continue.
6. Follow the on-screen steps.
7. Restart the computer if prompted, then try opening Outlook again.

If Outlook still does not open after repairing Office:

• Start Outlook in Safe Mode: press Windows + R, type outlook /safe, then select OK.
• If Outlook freezes or still fails, repair Outlook data files by using the Inbox Repair Tool: Repair Outlook Data Files (.pst and .ost).

---

• Repair an Office application | Microsoft Support
• Open Office apps in safe mode on a Windows PC | Microsoft Support
• Outlook not responding, stuck at "Processing," stopped working, or freezes