Did everything right still getting error code from printer can you please help.

Question

Need help still getting error code from printer

have followed all directions

Answer 1

Hi,

What is the printer model, and is it connected via Wi-Fi or USB?

If possible, please let me know the error code that appears.

Thanks.

Answer 2

For Windows 11, try this end-to-end sequence:

1. Run the automated printer troubleshooter in the Get Help app. It can automatically diagnose and fix many printer problems.
2. Check the printer connection type:
   • USB: make sure the cable is firmly connected to both the printer and PC, then try a different USB port.
   • Wi‑Fi: make sure the printer and PC are on the same Wi‑Fi network.
   • Bluetooth: make sure Bluetooth is enabled on both devices and the printer is in range.
3. Restart the print spooler service:
   • Press Windows key + R
   • Type services.msc and press Enter
   • Find Print Spooler
   • Right-click it and select Restart
4. Update or reinstall the printer driver:
   • Select Start > Device Manager
   • Expand Printers
   • Right-click the printer and select Update driver
   • If no update is available, select Uninstall device
   • Restart the PC so Windows attempts to reinstall the driver automatically
5. Set the printer as default:
   • Go to Start > Settings > Bluetooth & devices > Printers & scanners
   • Select the printer
   • Click Set as default
6. Remove and reinstall the printer:
   • Go to Start > Settings > Bluetooth & devices > Printers & scanners
   • Select the printer and click Remove
   • Then select Add device next to Add a printer or scanner and follow the prompts
7. If the printer shows "Printer in error state", check the printer itself for low paper or ink, an open cover, or a paper jam.
8. If this is a wireless printer and extenders or multiple routers are in use, make sure the PC is connected to the same network/SSID as the printer.

If the printer still is not found or recognized after these steps, the most relevant Windows 11 fixes are restarting the spooler, updating or reinstalling the driver, and removing/re-adding the printer.

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References:

• [Windows 11](https://support.microsoft.com/windows/hardware/printer/fix-printer-connection-and-printing-problems-in-windows)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/fix-printer-not-found-and-printer-not-recognized-errors-in-windows)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/fix-printer-not-found-and-printer-not-recognized-errors-in-windows#step-3-update-or-reinstall-printer-drivers)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/fix-printer-connection-and-printing-problems-in-windows#general-troubleshooting)