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Prashant-3010 avatar image
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Prashant-3010 asked MarileeTurscak-MSFT edited

Azure User Invitation Acceptance Issue - Invitation Redemption Failed

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Need assistance with logging into Azure.

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1 Answer

MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered MarileeTurscak-MSFT edited

Some possibilities for this error (reference from this similar thread):

  1. The user does not exist in the cloud and needs to be synchronized. In this case, whoever is invited should contact the admin to sync their identity to the cloud so that they can accept the invitation.
    the cloud Azure AD. Solution based in article: https://docs.microsoft.com/en-us/azure/active-directory/b2b/troubleshoot
    If the user already exists in the on-prem environment, the administrator can include this user in the sync scope to export this user to

  2. Their email addresses exist under different accounts in a pre-existing Azure AD tenant

  3. The account does not exist, but they do have a tenant already in Azure AD, so he is unable to create a Microsoft account using the same email address

  4. The user is missing a necessary license.


Reference: Azure Guest User Invitation Acceptance Issue - Invitation Redemption Failed

I tried looking up your correlation ID but the tool is timing out for me today. I will try again tomorrow to see if I have better luck. If none of the suggestions work you are also welcome to send me an email (included in private comment) and include your subscription ID, and I will open a free support case for you.



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