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Hello, I redeemed a code for the minecraft aurora cape 4 days ago and it has yet to appear in my account. I have since gotten another code and tried to redeem it but was told my account already owns this item. How can I make it appear in my account? I read to check bedrock but I only have access to java. Can someone help me?
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Hello, Ryan Palmer.
Several users from different regions have already experienced a similar problem. To solve it, I recommend contacting Minecraft support by filling out the form on the page https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811 (The form will be displayed after checking for the bot). Describe the problem in detail and ask them to check your gaming account and make corrections.
