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Question

i can't login on my personal mailadress, someone did hack me i need my mailadress asap

Answer 1

@sena poyraz said

Chat with live agent

Microsoft Account Security is an automated process. Microsoft Support Agents can not unlock an account, reset your password, or change any Security Settings no matter what documentation you can present.

i can't login on my personal mailadress, someone did hack me i need my mailadress asap

The AI Answer is totally off. It seems to think you said "I CAN login .."

In a Private/Incognito browser window, start with this link to "I think my Microsoft account has been hacked" https://go.microsoft.com/fwlink/?linkid=2196140

Then follow the AI Answer at
https://learn.microsoft.com/en-us/answers/questions/5849581/recovery-of-hacked-account

Answer 2

Because you can still sign in, secure the Outlook.com account immediately—scan your device first, change the password, and then remove any unauthorized forwarding or account settings.

Secure the account now

1. Run a full malware scan before changing the password.
   • In Windows Security, open Virus & threat protection.
   • Select Scan options → Full scan → Scan now.
   • Microsoft recommends completing this first so malware cannot capture the replacement password.^1^
2. Change the password from a clean device.
   • Use a new, unique password that has not been used for another account.
   • If you lose access before completing this, use Microsoft’s password-reset option from the hacked-account recovery page.^1^
3. Review Outlook.com for changes made by the attacker. Check and remove anything unfamiliar under:
   • Settings → Mail → Forwarding
   • Settings → Mail → Rules
   • Automatic replies
   • Connected accounts
   These settings can redirect or hide incoming mail even after the password is changed.^1^
4. Check recent account activity. Review successful sign-ins and security challenges. Mark unfamiliar activity as unauthorized where that option is offered.^2^
5. Review security information. Remove recovery email addresses, phone numbers, or authentication methods you do not recognize. Add your own current recovery methods and enable two-step verification.^3^

Request a live support agent

1. Open Contact Microsoft customer support.^4^
2. Select Personal account.
3. Enter a description such as “My personal Outlook.com account was hacked, but I can still sign in.”
4. Select Get Help.
5. If self-help does not resolve it, select Contact Support and choose the chat option offered for your region and current support availability.

The hacked-account sign-in helper can also ask for your email address or phone number and may offer the opportunity to speak with an agent.^1^

Support agents cannot directly access the mailbox, change account details, or bypass identity verification. Never send anyone your password or a verification code.^4^

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References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. Help protect your Outlook.com email account | Microsoft Support
3. How to help keep your Microsoft account secure | Microsoft Support
4. Contact Microsoft customer support | Microsoft Support