KEEPS GIVING ERROR MESSAGE

Question

Every time I try to sign in it just gives me this message

Answer 1

Welcome Craig Foster,

I understand that Outlook for Android shows “Something went wrong. Please try again.” whenever you try to add the account.

Before going further, could you please confirm whether the email address you're trying to add is a personal Microsoft account (such as Outlook.com/Hotmail/Live) or a work or school account managed by an organization?

In the meantime, please try these two checks:

1. Open a browser on the phone and try signing in to your account at https://outlook.live.com/. Please let me know whether you can sign in successfully there.
2. Open the Google Play Store, search for Microsoft Outlook, and install any available update. Then restart the phone and try adding the account again.
3. Force stop Outlook and clear its cache
   • Open Android Settings > Apps > Outlook
   • Select Force stop
   • Go to Storage > Clear cache
   • Reopen Outlook and try adding the account again

Looking forward to your update.