Scanned document

Question

scanned document on printer cannot find on computer

Answer 1

Paul

It depends on your printer model and how you scan them, what software you use, the location can vary. This is not a standard feature from Windows, so I cannot tell you within one answer where to look.

Can you tell me how you scanned it to be exact? For example, did you use a software on the computer side to scan? If so, what is the name of the software?

Or did you use the scan feature directly on the scanner itself and have it send to the computer? Has it worked before? What's your printer's model number?

Answer 2

Check the most common scan save locations first:

1. Open File Explorer.
2. Check Pictures for a Scans folder.
3. If the scan was done with Windows Fax and Scan, check whether Scanned Documents exists and look there.
4. Search the PC for recent scan files:
   • In File Explorer search for *.jpg or *.pdf
   • Sort results by Date modified to find the newest file.
5. If the printer uses its own scan app, open the manufacturer software and check the scan destination setting. It may be saving to a different folder.
6. If scanning from the printer control panel, make sure it is set to Scan to File and that the correct computer is selected as the destination.

If the printer is not saving scans to the PC at all, reinstalling the printer/scanner device in Windows can help:

1. Go to Start > Settings > Devices > Printers & scanners.
2. Select the printer and choose Remove device.
3. Select Add a printer or scanner.
4. Choose Add device and follow the prompts.

If the goal is to edit a scanned document in Word, scan it as a PDF first, then in Word use File > Open and open the PDF. Word can convert it into an editable document.

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