Cancel Trial Subscriptions

Question

I signed up for trial subscriptions for Microsoft Business and Planner / Project Plan 3. Not only was I not able to access these on my Mac, I have been unable to contact anyone to successfully ensure these subscriptions are cancelled. They should both be under the email ******@gmail.com. Help!

Answer 1

Hi Mark,

Good day, and thank you for explaining the situation. In your case, please first check the initial confirmation emails that Microsoft sent after you finished setting up the tenant.

When you sign up for a trial subscription, Microsoft creates a Microsoft 365 tenant and automatically assigns a default tenant domain in the format tenantname.onmicrosoft.com. This onmicrosoft.com domain is used as the foundational sign‑in identity for the tenant, particularly for administrative access and subscription management.

Because of this, it may be helpful to review the original purchase confirmation email, as it usually includes the credential details for the trial tenant. Please consider searching across all email folders (also in Deleted or Spam folders) using keywords such as "Microsoft" or "onmicrosoft.com" to help locate it. If you are able to identify and sign in with that account, you can try accessing the Microsoft 365 admin center and go to Billing > Your products to review and manage the subscription, including checking the subscription status, billing details, and available renewal or reactivation options. 

If there is no confirmation email from Microsoft, you won't be charged for the trial subscription, as the registration is considered not finished and no trial tenant is created. 

Hope this information helps. Should you have any other questions, please feel free to reach out again. I'm happy to help.

Answer 2

Turn off recurring billing separately for both the Microsoft 365 Business trial and the Planner/Project Plan 3 trial in the Microsoft 365 admin center; this prevents future trial charges and can be done from any browser on your Mac.

Cancel both trials

1. Open the Microsoft 365 admin center.
2. Sign in with the business administrator account created during trial registration. This might not be the Gmail address itself; check the trial confirmation or invoice email for the business sign-in name.
3. Depending on the displayed layout, open:
   • Simplified view → Subscriptions, or
   • Dashboard view → Billing → Your products.
4. Select the first trial.
5. Choose Cancel subscription. For a free trial, Microsoft’s documented action is to turn off recurring billing:
   • Select Edit recurring billing settings.
   • Set recurring billing to Off.
   • Select Save.
6. Repeat this for the other trial. Canceling one subscription does not cancel another.
7. Verify that each trial shows an expiration date with recurring billing off. If the page offers Turn on recurring billing, it is already set to expire and no further cancellation action is required. A trial without an associated payment method can also expire without a charge.[^1^](https://learn.microsoft.com/microsoft-365/commerce/subscriptions/[Subscription ID] "Cancel your subscription in the Microsoft 365 admin center")

If either trial contains files you need, save them before cancellation because access ends and retained customer data can subsequently be deleted.[^1^](https://learn.microsoft.com/microsoft-365/commerce/subscriptions/[Subscription ID] "Cancel your subscription in the Microsoft 365 admin center")

If the business account cannot be accessed

Since previous attempts to reach someone have not resolved this, use the business-administrator support route rather than consumer subscription support:

1. Check the trial welcome email or invoice for the administrator username and invoice/order details.
2. If you can enter the admin center but cannot cancel, select Help & support in the lower-right corner.
3. Enter Cancel two trial subscriptions and stop recurring billing.
4. Select the Contact Support headset icon, choose phone or email, and request billing assistance.
5. Provide the subscription names, invoice/order numbers, trial dates, and the administrator domain—but do not post those details publicly.

Business support requires administrator verification. Microsoft may send a verification code to the email address or telephone number registered in the admin-center profile.^2^

If you cannot sign in to the tenant at all, use the regional telephone option listed on that same support page and state:

“I created Microsoft 365 Business and Planner/Project Plan 3 trials, cannot access the administrator account, and need billing support to verify tenant ownership and disable recurring billing for both subscriptions.”

The inability to use the products on the Mac does not itself cancel the trials; cancellation and billing management occur through the web-based Microsoft 365 admin center.

---

References

1. [Cancel your subscription in the Microsoft 365 admin center](https://learn.microsoft.com/microsoft-365/commerce/subscriptions/[Subscription ID])
2. Get support for Microsoft 365 for business