Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
Sorry where do we go from here
log in issues
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Colin Heazlewood
0
Reputation points
I cannot receive or send emails on my desk top or laptop. I still get them on my phone. I have tried for hours on your web pages and get sent in every direction possible but with no result. How can I speak with someone to fix this
Outlook | Windows | Classic Outlook for Windows | For home
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Ann Hindley 0 Reputation points2026-10-14T03:27:16.0966667+00:00 It would be helpful if I didn't keep getting the message "Hmmm......I can't reach this page" for virtually everything Q&A or Co-Pilot suggests. So far I have removed App and readded; checked App is updated; changed browser from Chrome to Edge; checked browsers are updated version; cleared cache; stopped App and restarted App; Authenticator not working with App but Microsoft indicates no problem with account or password. I'm just going around in circles!
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4 answers
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Colin Heazlewood 0 Reputation points
2026-10-14T02:24:20.97+00:00 My emails worked until the other day when it said I needed a password to log into something I had been using for ages
i am sent around in circles and even got sent to my day for some obscure reason
cant someone at your end just fix it
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Colin Heazlewood 0 Reputation points
2026-10-14T01:53:52.2933333+00:00 how long is the wait time
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Jeronimo Fuerte 46,760 Reputation points Independent Advisor2026-10-14T01:41:58.44+00:00 Sorry to hear that you have trouble with this situation. Are you using an @outlook.com, @hotmail.com, @live.com, or another email provider such as Gmail or Yahoo? When you open Outlook on your computers, do you receive an error message or repeated requests to enter your password? Did both computers stop sending and receiving emails around the same time?
If you're using a Microsoft email address, open https://outlook.live.com/mail/ in a browser on either computer and check whether you can send and receive messages there. If the website works but the Outlook desktop application does not, this would help narrow the issue to the Outlook applications or their account connections.
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Jeronimo Fuerte 46,760 Reputation points Independent Advisor
2026-10-14T01:55:55.04+00:00 Could you please share more details about what you mean?
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Jeronimo Fuerte 46,760 Reputation points Independent Advisor
2026-10-14T02:27:47.55+00:00 This is a community forum, you will get answers from community members that don’t have access to accounts, I can suggest some steps to resolve the situation but not actually fix it on my side
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