Email import

Question

Email import

Paul M 0

Need assistance in importing my old blueyonder account into outlook

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-14T18:57:21.6966667+00:00
Hi, @Paul M

I noticed you posted under Outlook Web/Outlook.com. If you mean importing or adding your old Blueyonder account directly into Outlook.com, that option is no longer supported for new third-party connected accounts.

To help narrow this down:

Do you still have access to the Blueyonder account and its old emails?

Do you want to permanently move the old emails into Outlook.com, or just continue accessing the Blueyonder account through Outlook?

Do you also have the Outlook desktop app on a Windows PC or Mac?

Click "Add comment" to let me know.

Thanks!
Paul M 0 Reputation points

2026-10-14T19:30:04.1366667+00:00

The blueyonder account will be getting shut down by the provider, i need to transfer all the emails into my outlook account.

1 answer

Your answer

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-14T18:57:21.6966667+00:00

Hi, @Paul M

I noticed you posted under Outlook Web/Outlook.com. If you mean importing or adding your old Blueyonder account directly into Outlook.com, that option is no longer supported for new third-party connected accounts.

To help narrow this down:

Do you still have access to the Blueyonder account and its old emails?

Do you want to permanently move the old emails into Outlook.com, or just continue accessing the Blueyonder account through Outlook?

Do you also have the Outlook desktop app on a Windows PC or Mac?

Click "Add comment" to let me know.

Thanks!
Paul M 0 Reputation points

2026-10-14T19:30:04.1366667+00:00

The blueyonder account will be getting shut down by the provider, i need to transfer all the emails into my outlook account.

Answer 1

If the old Blueyonder mailbox is still active, add it to Outlook as an email account first. In Outlook for Windows, account settings can be changed or updated through Mail in Windows Control Panel or from Outlook.

If the goal is to bring older mail already saved in an Outlook data file, use the method that matches the Outlook version:

New Outlook for Windows
- Go to Settings > Data files > Import.
- Under Outlook Data File (.pst), select Get started > Select file.
- Choose the .pst file.
- Select the folder to import from, choose how to handle duplicates, then choose the destination mailbox and folder.
- Select Import.
Classic Outlook for Windows
- Go to File > Open & Export > Import/Export.
- Select Import from another program or file > Next.
- Select Outlook Data File (.pst) > Next.
- Browse to the .pst file, choose how to handle duplicates, then continue.
- Select the Microsoft 365 mailbox to import into, or choose Import items into the current folder.
If only access to the old .pst is needed without importing
- In new Outlook: Settings > Data files > Outlook Data Files > Add file.
- This opens the .pst so its contents can be browsed and messages can be moved manually.

Important limits for new Outlook for Windows:

The account used in new Outlook must have a Microsoft 365 subscription.
Outlook Data Files are not supported with the ARM version of new Outlook.
New Outlook cannot be running in Safe or Recovery mode.
To open a .pst in new Outlook, classic Outlook must also be installed, and both must use the same architecture: 32-bit or 64-bit.

If the old Blueyonder mail is not in a .pst file, Outlook cannot import it with these steps. In that case, the mailbox must first be added as an account if it is still available from the provider.