multiple accounts causing login issues

Question

• When I try to login to my Microsoft 365 account it defaults to an Outlook email account that I rarely use. It's not easy, but eventually I can login using my gmail address. I'd like to link these addresses to avoid this issue, but it says the .outlook address I am trying to link is already taken... Yes, by me! how do I fix this?\

Answer 1

Welcome Fred James,

I understand you’re able to sign in eventually with your Gmail address, but Microsoft sign-in initially brings up the Outlook address, and you’re trying to determine whether the two addresses can be associated with the same account.

Before suggesting the appropriate account steps, could you please confirm:

• Is the Microsoft 365 subscription you’re signing into Microsoft 365 Personal/Family, or is it provided by your work, school, or another organization?
• When you sign in using the Gmail address, does it take you to the same Microsoft account/subscription that you expect to use?
• Is the @outlook.com address currently able to sign in separately at account.microsoft.com?

Looking forward to your update.