payment methods

Question

can't add a new bank card to payment methods, appears a request to check information in input fields

Answer 1

Hello Roberts Hansons,

Are you trying to add a new bank card in your personal or business account?

I understand that you’re unable to add your new bank card because you receive a message asking you to check the information entered.

Please make sure that:

• The cardholder name is entered exactly as shown on the card.
• The billing address and postal code exactly match the information registered with your bank. You can also try entering the postal code with or without spaces.
• The card is active and supports online and recurring payments.
• The country or region of the card matches the country or region configured on your Microsoft account.

You can try adding the card again from the Microsoft account Payment options page.

If all the information is correct but the card is still rejected, please contact your bank to check whether it is blocking the verification request.

Feel free reply back to this post and update me on this issue, I'll be happy to help.