AUTOFILL PROBLEMS

Kevin Rodriguez 0 Reputation points
2026-10-15T23:06:18.7166667+00:00

When trying to login into for example Toyota app the authenticator app will automatically log me in through my school account , but I need to login through my work email to access the app . Every time I try hitting the back arrow to choose a different account to login , the system will automatically log me in with the school account , not giving me any time to choose my work email . Happens with other apps as well

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
    2026-10-16T02:45:10.32+00:00

    Hello Kevin Rodriguez ,

    Just to confirm, do you have both your school and work accounts added in the Microsoft Authenticator app?

    When you try to sign in using your work account, does the system automatically prompt you to use your school account, and you’re unable to go back to select the work account instead?

    Also, could you please let me know when this behavior started? Did it begin recently after any password or device changes, or has it been happening for a while?

    Please confirm this behavior so I can provide the most accurate next steps to help resolve the sign-in issue.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.