Azure for Students – persistent verification error after previous student subscription

Question

Hello everyone,

I am having a persistent problem renewing or reactivating my Azure for Students benefits, and I would appreciate any advice on how to resolve it.

I previously had access to Azure for Students approximately one year ago using my student Microsoft account from FH JOANNEUM, Austria. I am now enrolled in a different degree programme at the same university and would like to regain access to Azure for Students.

However, whenever I visit the student verification page below and sign in with my institutional Microsoft account, I receive the following error:

https://signup.azure.com/studentverification

Error message: “Unexpected error. Please try again.”

What I have already tried

I have reproduced the error on multiple Windows PCs and my smartphone, using different browsers (including a fresh Microsoft Edge installation and InPrivate mode), different Wi-Fi networks, including my university's network, and both with and without a VPN.

The error occurs consistently in every environment.

What I found in my Azure account

Azure directory: FH JOANNEUM (fhjoanneum.onmicrosoft.com)

Available directories: Only the FH JOANNEUM directory is listed.

Azure subscriptions: The Subscriptions page shows zero subscriptions.

Azure Sponsorships portal: It displays “This account does not have an active Sponsorship.”

Previous Azure for Students access: I previously used the programme with the same institutional Microsoft account.

I have also tried accessing the available support channels, but the Azure for Education support route for Austria redirects me to Microsoft Engage Center, where my access is blocked. This makes it difficult to contact support directly, especially because I currently have no active Azure subscription.

My questions

Could my previous Azure for Students registration or expired subscription be preventing me from registering or renewing my benefits?

Is there a way to reset or review my previous student verification status?

Could this be a problem with the Azure student verification service or the association between my institutional Microsoft account and the Azure for Students programme?

How can I contact the appropriate Microsoft support team to resolve this issue without having an active Azure subscription?

I remain enrolled at the same university, although I have changed degree programmes.

Any advice on how to resolve this issue or reach the appropriate Microsoft support team would be greatly appreciated.

Thank you for your time and help!